Client Support Executive- US Healthcare

This is an excellent opportunity to kickstart your career in US healthcare domain @BWB india (Formerly Techcare Medical Services Pvt Ltd).
Please read complete JD before you apply.
 

Job Title: Client Support Executive 
Department: Customer Service / Operations- US healthcare
Experience: Fresher and experienced candidates
Shift: Rotational   Work Location: Pune
Employment Type: Full-time

Interview Mode: Face to face only

Job Summary

We are looking for customer-focused and motivated individuals to join our Process as Client Support Executives. The role involves handling customer inquiries, resolving service-related issues, providing accurate information, and ensuring a high level of customer satisfaction while following healthcare privacy and quality standards.

Key Responsibilities

• Handle inbound and outbound calls, emails, and customer inquiries related to US healthcare services.
• Assist patients, healthcare providers, insurance members, or clients with their queries.
• Provide information regarding insurance eligibility, benefits, depending on the assigned process.
• Resolve customer concerns professionally and within defined turnaround times.
• Maintain accurate customer records and update information in the CRM or relevant systems.
• Coordinate with internal departments to resolve complex issues.
• Follow HIPAA guidelines and maintain the confidentiality of sensitive healthcare information.
• Meet daily performance targets, including quality, productivity, customer satisfaction, and attendance.
• Escalate unresolved issues to the appropriate department or supervisor.
• Maintain professional communication and deliver a positive customer experience.

Preferred Skills

• Experience in customer support, BPO, or international voice processes.
• Knowledge of US healthcare, medical billing, insurance claims, or eligibility verification.
• Familiarity with CRM tools and healthcare platforms is an advantage.
• Understanding of HIPAA and healthcare data privacy requirements.
  Good verbal and written communication skills in English.
• Basic computer knowledge and familiarity with MS Office.
• Strong problem-solving, listening, and customer-handling skills.

Other  Benefits

• Night-shift allowance, if applicable.
• Training and career development opportunities.
• Additional benefits as per company policy.

Ideal Candidate

A customer-oriented professional with strong communication skills, attention to detail, a positive attitude, and a willingness to learn US healthcare processes while delivering excellent client support.